Terms & Conditions
Last Updated: October 15, 2024
1. Acceptance of Terms
By engaging Golden Carpet Cleaners & Janitorial ("Company," "we," "us," or "our") for floor cleaning services, you ("Customer," "you," or "your") agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and our company. If you do not agree to these terms, please do not use our services.
2. Services Description
Golden Carpet Cleaners & Janitorial provides professional floor cleaning and maintenance services, including but not limited to:
- Carpet deep cleaning and stain removal
- Hardwood floor restoration and refinishing
- Tile and grout cleaning and sealing
- Commercial floor maintenance programs
- Stone and marble polishing services
- VCT (Vinyl Composite Tile) floor care
All services are performed by trained professionals using industry-standard equipment and techniques. Service specifications may vary based on floor type, condition, and customer requirements.
3. Service Scheduling and Cancellation
Service appointments are scheduled based on availability and confirmed through phone, email, or our website. Our policies regarding scheduling include:
- Confirmation: All appointments must be confirmed at least 24 hours in advance
- Access: Customer must ensure reasonable access to service areas during scheduled times
- Cancellation: Cancellations must be made at least 24 hours before scheduled service to avoid cancellation fees
- Rescheduling: We will work with customers to reschedule appointments when possible, subject to availability
- Weather Policy: Services may be rescheduled due to severe weather conditions that affect safety or service quality
4. Pricing and Payment
Pricing for our services is based on various factors including square footage, floor type, condition, and service complexity. Our payment terms are:
- Estimates: Free estimates are provided and are valid for 30 days from issue date
- Payment Terms: Payment is due upon completion of services unless other arrangements are made in advance
- Accepted Methods: We accept cash, checks, and major credit cards
- Late Payment: A service charge of 1.5% per month may be applied to overdue balances
- Additional Services: Any additional services requested during the appointment will be priced separately and require customer approval
5. Liability Limitations
While we strive to provide exceptional service, our liability is limited as follows:
- Insurance Coverage: We maintain general liability and professional indemnity insurance for our services
- Pre-existing Damage: We are not responsible for damage that existed prior to our service
- Material Limitations: Some stains, wear patterns, or damage may be permanent and beyond the scope of cleaning services
- Maximum Liability: Our total liability shall not exceed the cost of the specific service performed
- Notification: Any concerns or claims must be reported within 48 hours of service completion
6. Customer Responsibilities
To ensure safe and effective service delivery, customers are responsible for:
- Providing accurate information about floor types, previous treatments, and any known issues
- Removing or securing valuable items, fragile objects, and personal belongings
- Ensuring adequate ventilation and utility access as needed
- Providing safe access to work areas, including clear pathways
- Informing us of any pets, allergies, or special considerations
7. Warranty Information
We stand behind the quality of our work with the following warranty provisions:
- Workmanship Warranty: We guarantee our workmanship for 30 days from service completion
- Satisfaction Commitment: If you are not satisfied with our service, please contact us within 48 hours for resolution
- Warranty Exclusions: Warranty does not cover damage from misuse, accidents, or normal wear after service
- Re-service Policy: We will re-clean areas at no additional charge if service standards were not met
8. Health and Safety
We prioritize the health and safety of our customers and employees:
- All cleaning products used are EPA-approved and safe for residential and commercial use
- We follow OSHA guidelines and industry best practices for safety
- Customers will be informed of any special ventilation or drying time requirements
- We maintain the right to postpone service if conditions are unsafe for workers or occupants
9. Dispute Resolution
In the event of a dispute, we encourage resolution through direct communication. If necessary:
- Disputes will first be addressed through good faith negotiations
- Any legal proceedings shall be governed by California state law
- Disputes shall be resolved in the appropriate courts of El Dorado County, California
- The prevailing party may be entitled to reasonable attorney fees and costs
10. Modifications and Termination
These Terms & Conditions may be modified at any time with notice provided through our website or direct communication. Continued use of our services after modifications constitutes acceptance of revised terms. Either party may terminate the service agreement with appropriate notice, subject to completion of scheduled services.
11. Contact Information
For questions about these Terms & Conditions or to discuss service-related matters, please contact us: