Privacy Policy
Last Updated: October 15, 2024
1. Information We Collect
At Golden Carpet Cleaners & Janitorial ("we," "us," or "our"), we collect information to provide you with professional floor cleaning services. The types of information we collect include:
- Personal Information: Name, address, phone number, email address, and payment information when you request services or contact us
- Service Information: Property details, floor types, cleaning preferences, service history, and scheduling information
- Website Usage: IP address, browser type, device information, pages visited, and interaction data when you use our website
- Communication Records: Emails, phone calls, and other communications with our customer service team
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Providing and scheduling floor cleaning services
- Processing payments and maintaining service records
- Communicating with you about appointments, service updates, and promotional offers
- Improving our services and customer experience
- Complying with legal obligations and protecting our business interests
- Analyzing website usage to enhance functionality and user experience
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in payment processing, appointment scheduling, or other business operations
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers or others
- Business Transfer: In connection with a merger, acquisition, or sale of all or part of our business
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using encryption protocols
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your personal information in a structured, machine-readable format
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. For detailed information about our cookie practices, please review our Cookie Policy.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for seven years for business and legal purposes.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: